Privacy Policy

1. Who We Are

Battery Gulf is operated by Plus Gulf General Trading LLC, registered in Sharjah Media City Free Zone, Sharjah, UAE. We are the data controller for personal information collected through batterygulf.com.

Contact: [email protected] | 050 175 2783

2. Information We Collect

We collect the following types of personal information:

• Identity & contact data: name, email address, phone number, and delivery address when you place an order or contact us. • Transaction data: details of products purchased, payment method (we do not store full card numbers), and order history. • Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and server logs. • Communications data: messages you send us via email, WhatsApp, or our contact form.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery and payment. • Communicate with you about your order, enquiries, or warranty claims. • Send you marketing emails if you have opted in (you can unsubscribe at any time). • Improve our website and product range based on usage data. • Comply with legal and regulatory obligations under UAE law.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing is necessary to fulfil your order. • Legitimate interests: to improve our services and prevent fraud. • Consent: for marketing communications, where you have opted in. • Legal obligation: where required by UAE law or regulation.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Delivery partners and couriers to fulfil your order. • Payment processors to handle transactions securely. • IT service providers who support our website and systems. • Legal or regulatory authorities where required by law.

All third parties are required to handle your data securely and only for the specified purpose.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Order records are typically retained for 5 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data (subject to legal obligations). • Withdraw consent for marketing at any time. • Lodge a complaint with the relevant UAE data protection authority.

To exercise any of these rights, contact us at [email protected].

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment transactions are processed over encrypted connections. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.