FAQ — Battery Gulf UAE

Question 1

How do I place an order?

Accepted Answer

Browse our product catalogue, add items to your cart, and proceed to checkout. You can pay by credit/debit card, bank transfer, or cash on delivery (where available). You will receive an order confirmation email once payment is verified.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement, provided they have not yet been dispatched. Contact us immediately at sales@plusgulf.com or call 050 175 2783. Once dispatched, orders cannot be cancelled but may be returned under our Return Policy.

Question 3

Do you offer cash on delivery?

Accepted Answer

Cash on delivery is available for select areas within Sharjah and Dubai. This option will appear at checkout if it is available for your delivery address.

Question 4

Is VAT included in your prices?

Accepted Answer

Yes. All prices displayed on our website are inclusive of UAE VAT (5%) where applicable. A VAT invoice is included with every order.

Question 5

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes. We offer volume-based pricing for businesses, resellers, OEMs, and government clients. Contact us at sales@plusgulf.com or visit our Wholesale page to apply for a wholesale account.

Question 6

How long does delivery take?

Accepted Answer

Orders placed before 2pm on business days (Sunday–Thursday) are dispatched the same day. Delivery typically takes 1–2 business days within Sharjah, Dubai, and Ajman, and 2–3 business days for other emirates.

Question 7

Is there free shipping?

Accepted Answer

Yes — free standard shipping is available on all orders over AED 1,000 delivered anywhere in the UAE. Orders below this threshold incur a flat delivery fee based on your emirate (AED 15–30).

Question 8

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. Use this to track your shipment in real time through our courier partner's website.

Question 9

Do you ship outside the UAE?

Accepted Answer

We currently ship within the UAE only. For international wholesale enquiries, please contact us directly at sales@plusgulf.com.

Question 10

What happens if I miss my delivery?

Accepted Answer

Our courier will make up to three delivery attempts. If all attempts are unsuccessful, the parcel will be returned to our warehouse and we will contact you to arrange re-delivery. Re-delivery charges may apply.

Question 11

Are your batteries genuine?

Accepted Answer

Yes. All products are sourced directly from authorised distributors. We do not sell counterfeit, grey-market, or rewrapped cells. Every battery is genuine and comes with the manufacturer's original specifications.

Question 12

What is the difference between 18650 and 21700 cells?

Accepted Answer

18650 and 21700 refer to the physical dimensions of the cell (diameter × length in mm). 21700 cells are larger and generally offer higher capacity and/or discharge rates. Always check your device's compatibility before purchasing.

Question 13

What does "flat top" vs "button top" mean?

Accepted Answer

Flat top cells have a flush positive terminal, while button top cells have a small raised nub. Most regulated devices (flashlights, vapes, power tools) accept flat top cells. Some older devices require button top. Check your device's manual if unsure.

Question 14

What is a protected vs unprotected Li-ion cell?

Accepted Answer

Protected cells have a small PCB circuit that prevents overcharge, over-discharge, and short circuits. They are slightly longer than unprotected cells. Unprotected cells are suitable for devices with built-in protection circuits, such as most smart chargers and regulated flashlights.

Question 15

Which charger should I use for my batteries?

Accepted Answer

Most Nitecore and Xtar chargers support Li-ion (18650, 20700, 21700), LiFePO4, and NiMH/NiCd cells. Check the product page for the full compatibility list. If you're unsure, contact our team and we'll recommend the right charger for your batteries.

Question 16

Can I use 21700 cells in a device designed for 18650?

Accepted Answer

Only if the device explicitly supports 21700 cells or includes a spacer/adapter. Using the wrong cell size can damage the device or the battery. Never force a cell into a device.

Question 17

How should I store batteries safely in the UAE?

Accepted Answer

Store batteries in a cool, dry place away from direct sunlight. The UAE heat can accelerate self-discharge and reduce capacity. Ideal storage temperature for Li-ion cells is 15–25°C. Store at around 50% charge for long-term storage. Use a battery case to prevent short circuits.

Question 18

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unused, unopened products in original packaging. Opened or used batteries cannot be returned for safety reasons. Please contact us at sales@plusgulf.com to initiate a return.

Question 19

How long does a refund take?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 7–10 business days to your original payment method. We will notify you by email once the refund has been issued.

Question 20

What warranty do your products carry?

Accepted Answer

Warranty terms vary by product. Most chargers carry a 12-month manufacturer warranty. Batteries are covered against manufacturing defects. Warranty does not cover damage caused by misuse, overcharging, or physical damage.

Question 21

My item arrived damaged — what should I do?

Accepted Answer

Please photograph the damage and contact us within 48 hours of delivery at sales@plusgulf.com or call 050 175 2783. We will arrange a replacement or refund promptly at no cost to you.

Question 22

How do I apply for a wholesale account?

Accepted Answer

Contact us at sales@plusgulf.com with your business name, trade licence number, and estimated monthly volume. Our team will review your application and respond within 2 business days.

Question 23

What are the minimum order quantities for wholesale?

Accepted Answer

Minimum order quantities vary by product. Generally, wholesale pricing applies from 10 units per SKU. Contact us for a tailored quote based on your specific requirements.

Question 24

Can you source batteries not listed on your website?

Accepted Answer

In many cases, yes. We have access to a wide range of specialist and industrial batteries including Saft, Tadiran, and custom configurations. Contact us with your specifications and we will advise on availability and lead times.

Question 25

Do you supply to government and defence clients?

Accepted Answer

Yes. We supply batteries to government agencies, defence contractors, and industrial clients across the UAE. We can provide documentation, certificates of conformance, and MSDS sheets on request.

Frequently Asked Questions

Orders & Payment

Delivery & Shipping

Products & Compatibility

Returns & Warranty

Wholesale & Business